Customer Service Supervisor

o Welcome patients, check-in new patients, and answer phone calls.
o Maintain the appointment calendar, schedules, and medical charts.
o Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations.
o Plan patient procedures and activities.
o Assist patients with important hospital forms and inform them about the procedures of the hospital.
o Resolve all patient complaints and collect reviews to help improve functionality.
o Maintain and update general information records.
o Work with medical and non-medical employees.
o Handle difficult situations like patients’ complaints and queries within the department/ section promptly and effectively.
o Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
o Able to deal with emergencies in a timely and effective manner, while streamlining office operations
o Maintain and protect confidentiality, privacy, and security regarding all aspects of patient care and employee information
o Manage making duty roster within inter-department if met.
o Train new employees on hospital processes
o Making monthly report for cooperate credit.
o Develop communication strategies and protocol for Intercare Medical Center
o Work with agencies and develop the marketing plans for Intercare Medical Center
o Ensure proper implementation and execution of Marketing and Operations
o Events and activities involving the hospital
o Build new relationships with corporate clients and partners to foster growth for hospital clients
o Secure new corporate clients to engage Intercare as an employer’s choice of the healthcare provider in Cambodia.
o Carry out project tasking assigned by Front Desk Manager/GM
o Work with clinicians and nurses to provide quality of care and patient safety in the hospital which includes safe, effective, patient-centered, timely, efficient and equitable. In addition, ISO, JCI etc will be part of the QSM responsibilities.